Refund policy

Returns policy

We want you to be happy with your purchase. If something isn't as you expected, here's how to proceed.

You have 30 days from delivery to request a hassle-free return.

Products must be returned unopened, unused and sealed, in their original packaging. For hygiene and safety reasons, opened or used cleaning products cannot be accepted unless they are defective.
Include your order number so we can identify your purchase.

Write to us at supportroser@gmail.com with your order number and the reason, and we'll send you the return instructions.

Once we receive and check the return, we'll refund you using the same payment method within a maximum of 14 days.

If you receive a damaged, faulty or wrong product, contact us within 30 days and we'll solve it at no cost (replacement or refund).

Questions? Write to us at supportroser@gmail.com or call us at +34 647201605.

Last updated: 21/9/2026.