Privacy policy

Privacy policy

At ROSER we care about your privacy. This Privacy Policy explains what personal data we collect when you visit or buy from our online store, how we use it, who we share it with, and the rights you have. Our store is hosted on Shopify.

1. Who is responsible for your data

The data controller is ROSER ("we", "us"), with address at Carrer Sant Sebastià 51, 17200 Palafrugell, Girona, Spain. For any question about this policy or your data, you can contact us at supportroser@gmail.com.

2. What personal data we collect

  • Identification and contact details: name, surname, postal address, email and phone number.
  • Order data: products purchased, order history, shipping and billing address.
  • Payment data: processed securely by our payment provider. We do not store your full card number.
  • Technical and browsing data: IP address, device and browser type, and how you interact with the site, collected through cookies and similar technologies.
  • Communications: the information you send us when you contact customer support.

3. How we collect your data

  • Directly from you, when you place an order, create an account or contact us.
  • Automatically, through cookies and similar technologies when you browse the store.
  • From our providers (for example, Shopify or the payment gateway) who process data on our behalf.

4. Why we use your data and legal basis

  • To process and deliver your orders and manage returns — legal basis: performance of the contract.
  • To provide customer support and respond to your enquiries — legal basis: performance of the contract or our legitimate interest.
  • To comply with our legal, tax and accounting obligations — legal basis: legal obligation.
  • To send you commercial communications about similar products, which you can unsubscribe from at any time — legal basis: your consent or our legitimate interest.
  • To keep the store secure and prevent fraud — legal basis: our legitimate interest.

5. Who we share your data with

We only share your data with third parties when necessary to run the store:

  • Shopify, which hosts and powers our store.
  • Payment providers, to process payments securely.
  • Shipping and logistics companies, to deliver your order.
  • Suppliers of technical, analytics or customer-support services.
  • Public authorities, when required by law.

We never sell your personal data.

6. International transfers

Some of our providers may process data outside the European Economic Area. In that case, we ensure appropriate safeguards are in place, such as the European Commission's Standard Contractual Clauses.

7. How long we keep your data

We keep your data for as long as your account is active or as needed to provide our services, and afterwards for the periods required to meet our legal, tax and accounting obligations. When it is no longer needed, we delete or anonymise it.

8. Your rights

You have the right to access, rectify, erase, restrict or object to the processing of your data, and to data portability. You can also withdraw your consent at any time. To exercise these rights, write to us at supportroser@gmail.com. If you believe your rights have not been respected, you can file a complaint with the Spanish Data Protection Agency (AEPD, www.aepd.es).

9. Cookies

We use our own and third-party cookies to make the store work, analyse its use and, where you consent, show you relevant content. You can manage your preferences from the cookie banner or your browser settings.

10. Children

Our store is not aimed at minors. We do not knowingly collect data from children. If you are a parent or guardian and believe your child has provided us with data, contact us and we will delete it.

11. Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. We will post the updated version here with a new "Last updated" date.

12. Contact

If you have any questions about this Privacy Policy or how we handle your data, write to us at supportroser@gmail.com, call us at +34 647201605, or reach us by post at Carrer Sant Sebastià 51, 17200 Palafrugell, Girona, Spain.

Last updated: 22/9/2026.